Under the Australian Consumer Law, De’Lujo Furniture provides a 12 months period of warranty to all its products unless stated otherwise in the description. Products that have defective signs, operational product failure or are received damaged or deemed dead on arrival (DOA), buyers are highly advised to contact the customer support via an email describing the areas of concern and images taken as a proof to substantiate the claims not later than 7 days upon receipt of the product.
The warranty does not cover:
- Damages that may be caused due to improper assembly; or
- Misuse and neglect of received goods; or
- Damages arising from poor storage; or
- Normal wear and tear; or